Advanced, Visualized Queue Management
Efficient tools for supervisors and agents to manage queues in real time.
Serve and Track your Customers
Call Center Solutions in Dubai, UAE
Simplify communication and enhance your customer support with ArcNet’s advanced call center solutions in Dubai. We specialize in providing the best call center software, tailored IT systems, virtual telephone services, and customer communication tools. Let us help businesses in the UAE build a seamless and efficient support experience.
Harness the business benefits of partnering with ArcNet Call Center Services in Dubai.
Advanced Reporting and Tracking
- Analyze customer interactions to improve performance.
- Track call histories and monitor team performance in real time.
System Integration
- Seamlessly integrate with existing CRM and business tools.
- Add scalable automation features to enhance productivity.
Omnichannel Support
- Integrate WhatsApp, SMS, and email for flexible communication.
- Manage customer inquiries across multiple platforms.
Easy Implementation
- Quick-to-set-up call center solutions tailored to your needs.
- Scalable to adapt to the growth of your business in Dubai or UAE.
Dubai’s Call Center System Solutions & Services
in Various Industries
E-commerce
Healthcare
Finance
Travel and Hospitality
Real Estate
ArcNet Call Center Advantages
Queue Panel
Easily handle calls, access contacts and check availability Drag and drop to dispatch incoming calls.
Wallboard
- Customizable
- Real-time
- Key Performance Metrics
- Multi-screen Display
Queue Announcements
- Join announcement
- Agent ID announcement
- "Thank you for your patience" prompt
- Position and estimated hold time announcement
- Periodic queue announcements
Static & Dynamic Agents
- A static agent is always a member of the queue.
- A dynamic agent can log in to or out of a queue at any time.
Looking for Expert Call Center Solutions in Dubai or UAE?
Not sure which solution suits your business best?
Our team in Dubai is here to help with tailored options that fit your specific needs.