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Blog > Your Call Center is Ready
Sept. 8, 2023, 2 min read,
Your Call Center is Ready
Upgrade Your Business Communication with ArcNet Call Center Solution
Deliver exceptional customer service and improve agent efficiency with our Call Center Solution, available on-premise or in the cloud.
Discover Some ArcNet's Special Features:
1. Advanced, Visualized Queue Management
2. Queue Panel
3. Wallboard
4. Queue Callback
5. Static & Dynamic Agents
6. Queue Announcements
for more details and consult hit over to www.arcnetuae.com or call us with +971509956240 number.
Advanced. Visualized Queue Managment: Efficient and straightforward for both agents and supervisors
Queue Panel:
Easily handle calls, access contacts, and check availability.
Drag and drop to dispatch incoming calls.
Wallboard allboard
Customizable
Real-time
Key Performance Metrics
Multi-screen Display
Queue Callback: Let callers reserve their queue position without waiting in line and receive a callback when there is an agent available.
State & Dynamie Agents
A static agent is always a member of the queue.
A dynamic agent can log in to or out of a queue at any time.
Queue Announcements
Join announcement
Agent ID announcement
"Thank you for your patience" prompt
Position and estimated hold time announcement
Periodic queue announcements
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